{admin_header}
 {ADMINISTRATION_MSG} > {HELPDESK_MSG} > {VIEW_REPLY_MSG}

{summary}
 {CUSTOMER_DETAILS_MSG}
 {CUSTOMER_NAME_MSG}  {user_name}
 {CUSTOMER_EMAIL_MSG}  {user_email}
 {EMAIL_CC_MSG} {EMAIL_FIELD}  {mail_cc}
 {IDENTIFIER_MSG}  {identifier}
 {ENVIRONMENT_MSG}  {environment}
 {CUSTOMER_IP_MSG}  {remote_address}
 {ADMIN_PRODUCT_MSG}  {product_name}
 {property_name}  {property_value}
 {ADMIN_STATISTIC_MSG}
 Search by name: found {orders_number_sum} order(s) for '{user_name}'
 {ORDERS_MSG}  {orders_number_sum} ({orders_total_sum})
 {order_status}  {orders_number} ({orders_total})
 {TICKETS_MSG}  {tickets_number_sum}
 {ticket_status}  {tickets_number}
 {REQUEST_DETAILS_MSG}
 {SUPPORT_DEPARTMENT_FIELD}  {department_title}
 {ASSIGNED_MSG}  {assign_to}
 {TYPE_MSG}  {type}
 {SUPPORT_CURRENT_STATUS_FIELD}  {current_status}
 {PRIORITY_MSG}  {priority}
 {POSTED_MSG}  {request_added}
 {SUPPORT_UPDATED_FIELD}  {date_modified}
{EDIT_TICKET_MSG} | {DELETE_TICKET_MSG} {links_separator} {CLOSE_TICKET_MSG}
{errors_list}
  {CHANGE_STATUS_MSG}: 
  {ASSIGN_TO_MSG}: 
  {SELECT_CATEGORY_MSG}:   {ADMIN_TITLE_MSG}:
  {ASSIGN_TO_MSG}: {reply_to_admin}
 {ATTACHED_FILES_MSG}:   {attached_files}
        


{INTERNAL_MESSAGE_MSG}
{INITIAL_REQUEST_MSG}
{STATUS_MSG} {status}
{POSTED_BY_MSG} {posted_by}
{ASSIGN_TO_MSG} {message_assign_to}
{POSTED_MSG} {date_added}
{viewed_by} {VIEWED_MSG} {date_viewed}
{MAIL_DATA_MSG}
 {HEADERS_MSG}       {ORIGINAL_HTML_MSG}       {ORIGINAL_TEXT_MSG} 
{ATTACHMENTS_MSG} {attachments_files}
{message_text}

{EDIT_MESSAGE_MSG}


 {navigator} 
{admin_footer}