Troubleshooting FAQ

Connection problems...

Q:   The iLive does not connect?

A:   Find out more here.

Q:   The laptop does not connect or loses connection?

A:   Find out more here.

Q:   Dual-Rack does not connect?

A:   Check that the CAT5 cable links Master Port B ACE Link1 to Slave Port A ACE Link1. Check the short Network Bridge cable is plugged in to link one of the Master MixRack NETWORK sockets to its Port B ACE BRIDGE socket. Check both MixRacks have unique but compatible IP addresses. Check Master Port B Mode setting. Find out more here.

Q:  Port B channels 33-64 are missing from the SLAVE console when FOH/Monitor systems are linked using ACE ?

A:   Check Master Port B Mode setting. Find out more here.

Q:   The xDR-16 expander does not connect?

A:   Check the CAT5 cable links Master Port B ACE link1 or Link2 to xDR Port A ACE. Check the short Network Bridge cable is plugged in at Master Port B. Check Master Port B Mode setting. Check the MixRack and xDR expanders have unique but compatible IP addresses. Find out more here.

Q:   The xDR-16 expander in ACE Link2 loses connection when recalling an old Show?

A:   The old Show may have the Master Port B Mode set differently. Find out more here. Re-archive old Shows with the setting turned Off.

Q:   The xDR-16 expander does not work when plugged into the Dual-Rack Slave MixRack?

A:   The xDR-16 must plug into the Master MixRack, not the Slave. Make sure the Dual-Rack Slave connects to the Master Port B Link1. Plug the xDR into the Master MixRack Port B Link2. Check that the Master Port B Mode option is is set to 'Redundancy Off: In1-32 Lnk1, 33-64 Lnk2', and that the Slave Port A Redundant Link option is turned ON.